Learn - Frontline Magic

All Courses

4 Courses

Setting an effective Service Standard

This course is for those who are looking to build the competencies, confidence, and tools to define and deliver a service standard that drives long term business results.

Tracking, sharing and acting on feedback

This course is all about tracking, sharing, and acting on feedback. Learn why some approaches to feedback work better than others, the impact it has on your business results, and how to win at feedback.

Empowering and rewarding frontline employees

A well considered employee empowerment and reward system increases self-esteem, self-determination and competence.

Personalizing coaching to increase training effectiveness

This Masterclass is all about personalizing coaching to increase training effectiveness. Learn the science and tools to help you become a coach (as well as a manager) so that you can get the very best out of the people who work with you.