Take this course to learn

  • What good feedback looks like, the business impact it has when done well, and how and when it is best delivered.

  • The behavioral science on receiving and acting on feedback, including making things right, and feedback-based rewards.

  • How to build resilient teams, and techniques for sharing feedback in a constructive way.

Masterclass content

Modules are structured in stages over the duration of the course to reinforce your learning

  1. Welcome and introductions

  2. Collecting valuable feedback

  3. Understanding feedback

  4. Sharing feedback

  5. Taking action from feedback

  6. Further reading

About this course

  • Free
  • 8 hours over 4 weeks
  • Collaborative
  • Audio-visual

Your host!

Feel free to reach out by email if you need any further information

Susanne Axelsson

Frontline Community Evangelist

Awesome customer experience starts at the frontline

Our Frontline Magic Evangelist Susanne is dedicated to growing and amplifying our community's voice and ensuring you have access to useful, interesting content that will help you make frontline work awesome! Get in touch if you have ideas on how we can do better.