-
A live welcome webinar
Start your learning journey the right way with this opportunity to meet your host, ask any questions, and meet your peers.
-
Access to our learner community
Network with peers, share inspiration and keep motivated with our online community of learners.
-
Course 1: Setting an effective service standard
Build the competencies, confidence, and tools to define and deliver a service standard that drives long term business results.
-
Course 2: Tracking, sharing and acting on feedback
Learn why some approaches to feedback work better than others, the impact it has on your business results, and how to win at feedback.
-
Course 3: Personalizing coaching to increase training effectiveness
Learn the science and tools to help you become a coach (not just a manager) so that you can get the very best out of the people who work with you.
-
Course 4: Empowering and rewarding frontline employees
A well considered employee empowerment and reward system increases self-esteem, self-determination and competence.
