Learn how to

  • How to empower your teams and ensure that they use this power to create even better customer experiences.

  • The importance of relevance relating to reward and recognition so that you get the best performance possible.

  • The psychology necessary to work in an environment where individuals are treated like adults.

Masterclass content

Modules are structured in stages over the duration of the course to reinforce your learning

  1. Welcome and introductions

  2. The Science

  3. Behavioural expectations

  4. How to recognise and reward

  5. The power of gratitude

  6. Further reading

About this course

  • Free
  • 8 hours over 4 weeks
  • Collaborative
  • Audio-visual

Your host!

Feel free to reach out by email if you need any further information

Susanne Axelsson

Frontline Community Evangelist

Awesome customer experience starts at the frontline

Our Frontline Magic Evangelist Susanne is dedicated to growing and amplifying our community's voice and ensuring you have access to useful, interesting content that will help you make frontline work awesome! Get in touch if you have ideas on how we can do better.